Standard bank charged 115.00 RD on 43.00 short pmt

Item: Standard Bank
Rating: 1
Author: Karin H

<p>I spoke to Music Mazibuko under ref ********** 232 this morning on 30 Oct 16 as I just learned that Standard bank charged me with 115.00 RD fees since I in error put R43. 00 short in my bank . This is my very first insurance deduction and I misunderstood my deduction as 4616.98 instead of 4716.98. IS THIS REALLY FAIR AND WHEN WILL THIS UNFAIRNESS STOP?????????</p>

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Replies (2)

Standard Bank's replyOfficial

31 Oct 2016, 08:58

Good day Karin Van Harte

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank's reply31 Oct 2016, 08:58

Official

Good day Karin Van Harte

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank's replyOfficial

31 Oct 2016, 16:39

Dear Karin Van Harte

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank's reply31 Oct 2016, 16:39

Official

Dear Karin Van Harte

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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