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laszlo.sinclair laszlo.sinclair
1 reviews | Active since Sept 2016
11 Oct 2022, 12:33
Standard Bank Chargeback - Pathetic Call Center
I have been trying to resolve 2 chargebacks on my account, and because I'm travelling, calling internationally isn't easy. I have to be transferred to 5 different people, be on hold for 30-60mins and then my call gets dropped. This happens constantly for the last 2 weeks. Emailing also does nothing, no reply. What kind of service do you allow us as customers that put our hard earned money in your bank? Pathetic, honestly and nobody takes accountability
Helpful (0)
Replies (10)0
Replies (10)
Standard Bank's replyOfficial
11 Oct 2022, 12:43Dear Laszlo
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply11 Oct 2022, 12:43
Official
Dear Laszlo
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
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laszlo.sinclair laszlo.sinclair's updateReviewer Update
11 Oct 2022, 12:46I am travelling abroad and email interactions would be the best
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laszlo.sinclair laszlo.sinclair's update11 Oct 2022, 12:46
Reviewer Update
I am travelling abroad and email interactions would be the best
Standard Bank's replyOfficial
11 Oct 2022, 13:42Hello Laszlo
Thank you very much. We have received the documents and escalated accordingly.
Our team will keep you update and informed.
Thank you very much. We have received the documents and escalated accordingly.
Our team will keep you update and informed.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply11 Oct 2022, 13:42
Official
Hello Laszlo
Thank you very much. We have received the documents and escalated accordingly.
Our team will keep you update and informed.
Thank you very much. We have received the documents and escalated accordingly.
Our team will keep you update and informed.
Kindest regards,
Standard Bank Hello Peter Team
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laszlo.sinclair laszlo.sinclair's updateReviewer Update
17 Oct 2022, 12:49I have just received ran email stating that I need to wait until the end of November for a resolution???? I have waited for a simple chargeback long enough, and now it will take over a MONTH to investigate??? It's easy to take my money, but takes a tremendous amount of time and effort to return it!!!?? Pathetic service, honestly this is why people move banks
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laszlo.sinclair laszlo.sinclair's update17 Oct 2022, 12:49
Reviewer Update
I have just received ran email stating that I need to wait until the end of November for a resolution???? I have waited for a simple chargeback long enough, and now it will take over a MONTH to investigate??? It's easy to take my money, but takes a tremendous amount of time and effort to return it!!!?? Pathetic service, honestly this is why people move banks
Standard Bank's replyOfficial
17 Oct 2022, 13:08Dear Lazlo
The email that was received serves as confirmation that the issue has been registered and is presently being handled. Additionally, it is created so that you can follow up.
Your request and complaint are being handled urgently by the staff right now.
The email that was received serves as confirmation that the issue has been registered and is presently being handled. Additionally, it is created so that you can follow up.
Your request and complaint are being handled urgently by the staff right now.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply17 Oct 2022, 13:08
Official
Dear Lazlo
The email that was received serves as confirmation that the issue has been registered and is presently being handled. Additionally, it is created so that you can follow up.
Your request and complaint are being handled urgently by the staff right now.
The email that was received serves as confirmation that the issue has been registered and is presently being handled. Additionally, it is created so that you can follow up.
Your request and complaint are being handled urgently by the staff right now.
Kindest regards,
Standard Bank Hello Peter Team
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laszlo.sinclair laszlo.sinclair's updateReviewer Update
28 Oct 2022, 13:42It's been 17 days now and STILL no outcome!! How long does this take? You take my money quickly but cannot expedite giving it back!!!!
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laszlo.sinclair laszlo.sinclair's update28 Oct 2022, 13:42
Reviewer Update
It's been 17 days now and STILL no outcome!! How long does this take? You take my money quickly but cannot expedite giving it back!!!!
Standard Bank's replyOfficial
28 Oct 2022, 14:07Good Day Lazslo
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
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Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
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Standard Bank's reply28 Oct 2022, 14:07
Official
Good Day Lazslo
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
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Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
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laszlo.sinclair laszlo.sinclair's updateReviewer Update
02 Nov 2022, 02:22This is STILL not resolved!!!??? How on earth can you tell me it takes a while month to investigate???? I want my issue resolved immediately! Honestly, you have the worst customer service etiquette and I will contact the ombudsman if this isn't resolved by the end of today
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laszlo.sinclair laszlo.sinclair's update02 Nov 2022, 02:22
Reviewer Update
This is STILL not resolved!!!??? How on earth can you tell me it takes a while month to investigate???? I want my issue resolved immediately! Honestly, you have the worst customer service etiquette and I will contact the ombudsman if this isn't resolved by the end of today
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laszlo.sinclair laszlo.sinclair's updateReviewer Update
02 Nov 2022, 02:26This is now almost a WHOLE MONTH and you have not resolved my issue and I am STILL waiting for my money!! Today again I get another email asking if this was resolved from your team, I MEAN???!? I will be contacting the ombudsman if this isn't resolved by the end of today. Honestly, this is so bad, absolutely extreme lack of customer service etiquette and you certainly don't give a damn
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laszlo.sinclair laszlo.sinclair's update02 Nov 2022, 02:26
Reviewer Update
This is now almost a WHOLE MONTH and you have not resolved my issue and I am STILL waiting for my money!! Today again I get another email asking if this was resolved from your team, I MEAN???!? I will be contacting the ombudsman if this isn't resolved by the end of today. Honestly, this is so bad, absolutely extreme lack of customer service etiquette and you certainly don't give a damn
Standard Bank's replyOfficial
02 Nov 2022, 08:51Dear Laszlo
We sincerely regret that this issue has not yet been fixed. Due to the fact that all correspondence was transferred to our international chargeback team, we have urgently requested input on this issue.
Please wait for our most recent input throughout the day.
Regards
Standard Bank Help Centre
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We sincerely regret that this issue has not yet been fixed. Due to the fact that all correspondence was transferred to our international chargeback team, we have urgently requested input on this issue.
Please wait for our most recent input throughout the day.
Regards
Standard Bank Help Centre
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Standard Bank's reply02 Nov 2022, 08:51
Official
Dear Laszlo
We sincerely regret that this issue has not yet been fixed. Due to the fact that all correspondence was transferred to our international chargeback team, we have urgently requested input on this issue.
Please wait for our most recent input throughout the day.
Regards
Standard Bank Help Centre
***
We sincerely regret that this issue has not yet been fixed. Due to the fact that all correspondence was transferred to our international chargeback team, we have urgently requested input on this issue.
Please wait for our most recent input throughout the day.
Regards
Standard Bank Help Centre
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