KH
Karin H

1 reviews | Active since Dec 2012

28 Jan 2015, 08:55

STANDARD BANK CHARGE RD FEES WHEN FUNDS AVAILABLE

My Cell c debit order of R1277.47 went off morning of 27/01/15. Yesterday morning when I realized I dont have sufficient funds in account I transfered R2600.00 which reflected immediate in my cheque account on 27/01/2015. This morning (28/01/15) Standard Bank send me an sms where they RD my Cell c pmt and penalized me R115.00 for this transaction and additional R115.00 for a R500.00 which were transferred to my Puresave account. THE QUESTION IS, WHY DO STANDARD BANK PENALIZE ME WITH RD FEES WHEN R2600.00 WERE REFLECTING IN MY CHEQ ON 27/01/15??? PLEASE SOMEONE ASSIST ME AS I FEEL THIS IS UNFAIR!!!!

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Replies (1)
Standard Bank
Standard Bank's reply28 Jan 2015, 11:53
Official
Hello karinvanharte,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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