JP
Jasman P

1 reviews | Active since Mar 2024

08 Apr 2025, 12:29

STANDARD BANK CHARGE MONEY AGAINST ACCOUNT BUT NEVER NEVER DID ANY SERVICES FOR ME

I send the SA CUSTOMER RESOLUTIIN CENTRE AT STANDARD BANK an email regarding deductions that went off my mymo account.

To be honest these call centre consultants at the STANDARD BANK CUSTOMER RESOLUTION CENTRE are so useless and pathetic according to them they are committed to always delivering great service which i think is totally a misrepresentation of standard banks.as they never resolve my issue.according to them they close your complaint if they can't get hold of a customer on the.phone this is what happened to i ask them to communicate with me via email so i have concrete paper trails.they went ahead and just ignore my complain and just said they tried to get hold of me,it's not there money that.people just debited and take out the account that's my hard earned money they don't give a ****.

I'll expose standard bank for who they are they don't give a **** about their clients to them it's just a salary they earn at the end off the month long gone are the days.that they can resolve client complains and wants to go through complains without.resolving issues for their clients... Since last year this cashfin1 deducted portions from my account via debit order out of my account...how is I possible for someone to debit money out of your account.i stopped the debit orde and for every time I stop it they took money.for not delivering any service to me... I'm having+- a R185 negative on my account it's bank chargers.alot of R2 which they charge me for stopping the debit.orde.but they don't do the work... This CASHFIN still took money via DEBIT ORDER DEBICHECK RE-PRESS....which.i think is not reasonable.you people have pretty names for your departments with no proper training of your staff,or they just stupid as they.cant do their work properly I need my damn money back STANDARD BANK.YOU.PEOPLE ARE USELESS😡

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Replies (5)
Standard Bank
Standard Bank's reply08 Apr 2025, 12:39
Official
Dear Jasman,

 Thank you for coming back to us.

Our team will look into this matter and get in touch with you. 

We are doing our best to ensure that all your concerns are amicably resolved.

We value your continued support and patience. 

Kindest regards
Standard Bank Hello Peter Team 
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JP
Jasman P's update10 Apr 2025, 09:30
Reviewer Update
How in the world is this possible....the SA RESOLUTIIN STANDARD BANK tried to call me today they only let the phone ring when i answer they just dropped the phone.why are people taking on employment that they really don't like or can't do,it's sad to realize that standard bank employees are *********** to resolve any complains about their customers in the so called SA RESOLUTION CENTRE...i had my home loan with standard bank and was extremely happy with this bank but won't recommend this bank to anyone anymore as their staff are ***********,useless they can't do their work properly and no one can solve problems anymore
Standard Bank
Standard Bank's reply10 Apr 2025, 10:32
Official
Dear Jasman

Thank you for writing back to us.

Please note that we will follow up with our team.

We will be in touch with further feedback.

 
Kindest regards
Standard Bank Hello Peter Team 
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JP
Jasman P's update10 Apr 2025, 12:11
Reviewer Update
Received a call from Mr Gordon from standard bank gave him a proper explanation and an example what happened with my standard bank mymo account,I told him that these cadhfin people just took money out of my account without me giving them authorisation to do so,i somehow approve a debicheck the first but wad under false explanations and wad not explained to me properly why they are going to debit my account,i told him that i went to the bank and ask them here in oudtshoorn branch western cape who told me they can't do anything but they STANDARD BANK is in control of my money as they are responsible if i told them to stop a debit order but but yet they let the cashfin people just take my money for not doing jack****,i told Mr Gordon that STANDARD BANK is in control of my money and so thye are responsible for the loss of my hard earned money and need my money to be reversed into my account,I'm at my damn wits end.it is really patheti service i received from these STANDARD BANK EMPLOYEES,when i will receive my money back into my account i really don't know as Mr Gordon couldn't really explained to me the way forward,but i told him i will just air.my frustrations and views here on this HELLO PETER PLATFORM.im heading over to the credit ombudsman now as i tried by all means to try and resolve this ******* with STANDARD BANK.
Standard Bank
Standard Bank's reply10 Apr 2025, 13:07
Official
Good day Jasman, 

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards, 
Standard Bank Hello Peter Team 
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