MP
Michelle P

1 reviews | Active since Mar 2022

30 Mar 2022, 20:33

Standard Bank changing my account without my consent and charge me service fees for every single transaction..

It's going for six months now..Last year I spend many hours at several branches to try and find out why I pay a service fee every time I swipe my card or withdraw money. Turns out Standard Bank made changes to my Current Account and they can still not tell me why it was changed, who changed it and they obviously do not want to credit me any fees they have taken from my account. Where do we find a Great and Reliable and Trustworthy bank these days.... Many years ago Standard Bank was on top on the charts...

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Replies (4)
Standard Bank
Standard Bank's reply12 Apr 2022, 17:02
Official
Hello Michelle 

Thank you for bringing your concerns to our attention. 

Your concerns have been escalated to the team. 

We appreciate your patience and understanding. 

Kind Regards
   
Standard Bank Help Centre 
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Standard Bank
Standard Bank's reply12 Apr 2022, 17:05
Official
 Hello Michelle

Thank you for allowing us the opportunity to look into your matter. 

The Prestige Team have confirmed they have been in contact with you and the matter has been resolved. 

Kind Regards
  
Standard Bank Help Centre 
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MP
Michelle P's update26 Apr 2022, 12:00
Reviewer Update
It is almost end April, and I am still in discussions with Standard Bank to resolve my query. It is so easy these days to say cases are resolved, when it is not the case....just to close the query... isnt it?
Standard Bank
Standard Bank's reply28 Apr 2022, 13:29
Official
Hello Michelle
 
We appreciate you bringing this matter to our attention and assure you that as an organization we are committed to providing the best possible service. 

We apologize for the inconvenience and undue frustration, this has caused.  

An email has been sent to you with details. 

Kind Regards
 
Standard Bank Help Centre
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