1 reviews | Active since Dec 2020
Standard Bank change your catch line to MOVING BACKWARDS!
If I could give them less than 1 star, I would. Pathetic!! Just to get a hold of someone in the branch is impossible. None of the call centres can assist me as only "my branch" has authorisation to do certain changes. Why must one be bound to 1 branch. Lol, then some idiot from there will inevitably call me on the cell number that is now inactive that I am trying to advise them of in the first place. I went into the branch to advise them, I was assured it was done but here we are....What's the point of you having your funds in your bank but having no access to them. Clearly Standard Bank need to take some client sevices tips from FNB. It is the year 2020, almost 2021 Standard Bank, your electronic and online capabilities are a decade behind. Your staff are *********** and unwilling when they actually DO answer a call and then of course they will find every excuse to shove you off under the facade of not BEING ABLE to assist. So note to all clients with any plans of leaving SA.... leave Standard Bank first!
Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Again, since you've escalated, please don't embarrass yourself any furher by trying to call the number on your system as this is the "information change" that supposed to be actioned a month ago.
Until this change, all communication must be sent via email.
Again, since you've escalated, please don't embarrass yourself any furher by trying to call the number on your system as this is the "information change" that supposed to be actioned a month ago.
Until this change, all communication must be sent via email.
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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***
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
If this is Standard Banks escalated time line to respond then I shudder to think what your normal response time is for a request. I no longer need your intervention. 2 weeks too late!
My sentiments remain unchanged and I am already in the process of ensuring that I find a bank that actually is "moving forward"
Thanks for nothing.
If this is Standard Banks escalated time line to respond then I shudder to think what your normal response time is for a request. I no longer need your intervention. 2 weeks too late!
My sentiments remain unchanged and I am already in the process of ensuring that I find a bank that actually is "moving forward"
Thanks for nothing.