1 reviews | Active since Jun 2015

26 Feb 2016, 09:30

Standard Bank change things without you knowing

Last year I changed my Monthly EAP Limit. And a few days after that I payed people. So I know it was changed. Now that I want to pay people I can't. Because why... Standard Bank changed the limit back to R0.00. Why was I not informed of this? And why was it changed?<br> <br> I already know what the answer is going to be... Come back to a branch so that we can resolve it for you because it is for security purposes... First of all I never asked you guys to change the limit to R0.00 and now you expect me to come back to a branch for a mistake you made. If I must travel to a branch I will come but not to visit Standard Bank but to open a new account somewhere else.<br> <br>

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Replies (1)
Standard Bank
Standard Bank's reply26 Feb 2016, 14:18
Official
Hello ecmalan89,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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