KH
Kevin H

1 reviews | Active since Nov 2018

28 Jan 2020, 17:29

Standard bank cervice

II have , yet again , experienced really poor service from Standard Bank branches. 1 hour to receive a credit card from Menkyn Park branch. 30 minutes in the queue to stand at the counter for another 30 minutes while they process the receipt if the card. Filthy branch and unpleasant environment. A week.later I went to Castle walk branch and waited in a queue for 55 minutes to get help to receive a card from them and another 25 minutes to receive the card. DISGUSTING service. I asked one of the staff to call a manager and she disappeared! Lots of staff cruising about doing NOTHING but looking important. Do not bank at the Standard it is very poorly managed and not worth the effort.

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Replies (1)
Standard Bank
Standard Bank's reply29 Jan 2020, 03:10
Official
 Hello Kevin
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
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