STANDARD BANK - CERTAINLY NOT SETTING THE STANDARD

I would like to share my experience with all of the readers to warn you about the absolute ineptitude and incompetence of Standard Bank. I am an attorney that has been trying, for over a year (yes a year), to have Standard Bank attend to the simple act of transferring money held in a deceased's investment account to the UK where he was resident and where died. I am speechless (which is never good for an attorney!) about the level of incompetence and ineptitude of the bank and its employees. I have literally sent them everything they have requested over the last 12 months, repeatedly, to today be telephoned and told they need all the documents again because the person now dealing with this matter has nothing!!! The left hand clearly has absolutely no idea that there is even a right hand, let alone what the right hand is doing. This is absolutely disgusting and is delaying the finalization, for over a year, of the deceased's estate in the UK. The incompetence is startling - the solicitor in the UK handling the estate can not believe, when I explain to him what is happening, the astounding lack of service and understanding of Standard Bank. Lodging a complaint with the internal process has resulted in nothing but heightened frustration as they have no idea about the matter (despite it being "processed" for over a year) and want all the documents to be sent through again!! Essentially starting the entire process again!! This is really pathetic - I warn all of you against banking with this useless institution.