STANDARD BANK CENTURION MALL-DISGUSTING ATTITUDE

A few weeks ago, I was victim of *****. I went into Standard Bank (Centurion Mall) so as to get a new card as the bank advised. They gave me a temporary/alternative card, told me my card will be ready in 5-7 days. Yesterday (22/03/23) I went back to the bank to collect my new card, only to discover that it was never ordered in the first place. I was then told that the card will be now ordered, and I must wait another 5-7 days. When I reminded the one helping me at front desk that that's what I was told a few weeks ago, he simply told me he was talking about the conversation happening now between the two of us. A few months ago I went to the same branch. My name was written down and I was told to wait my turn with a consultant. When it came, they jumped my name and helped people who came after me. I went to enquire. On both occasions I was never given any explanation as to why each incident happened, no apology for their mistake because in their opinion I deserve what they did to me. I have been a Standard Bank client for almost 30 years. The attitude toward clients in Centurion Mall is the worst. It is disgusting and needs to change.