MC
Martin C

1 reviews | Active since Dec 2010

31 Jan 2019, 08:39

Standard Bank Centurion Branch not looking after their ATM's

Branch not looking after their ATM's. I wanted to deposit cash this morning, but the 1 ATM they have where one can deposit cash is not accepting cash. It was before branch opening time. I asked one of the employees as the arrived for work for assistance. They told me I must wait about an hour till when they open, then I can deposit cash at the teller, but that will incur a transaction fee, or I must try the branch in the mall. So because they aren't looking after their ATM's I still have my cash with me. WHAT GOOD IS A BANK IF YOU CAN'T EVEN DEPOSIT YOUR MONEY?

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Replies (2)
Standard Bank
Standard Bank's reply31 Jan 2019, 13:00
Official
Dear  Martin 
 
Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply01 Feb 2019, 15:47
Official
Dear  Martin 

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen
Complaint Resolution Centre
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