Standard Bank Centurion

My phone with all my cards attached was ****** in De Doorns so I went to that branch that was already closed but saw someone still inside so I knocked and explained thru the glass what happened and she asked my Id and blocked my card explaining that I must go to a branch near me to collect a new card. I went the following week to SB Centurion Mall and was helped by Tersia Mokgwadi. Explaining to her the situation she asked my Id and got a new card from the drawer at her desk and opened the envelope taking out the card that has a pin underneath showing me that it is the cards pin(very strange to me). Then she went on the screen asking me all sort of questions like where does my income come from and why don’t I invest the money on my account(why do she go thru my account??all strange). Then she took my Id to another computer around the corner and said she must update it as my Id on the one on her screen is outdated !!! (????? Never experienced this before !!! As she also asked various personal questions!!!).When I went back the next day as my account does not show on my mobile app she said I must put in my card nr and atm pin to link to my card!!! It really does not feel safe. I just got my Nedbank card replaced and the safety and security and professional handling of it was superb. I really don’t trust this and not sure if this is the way SB handles this!!!