Standard bank Centurion

<p>What service i got from the Standard bank. They want to rate themselves as a great bank but they give customers incorrect information that leaves they client very upset. I went to standard bank on 13 July to tell them funds would come into my cheque account and i want to be able to access these funds. i was advised i must come to standard bank on the day the money has gone into my account i went there on the 14 July 2016 and i told them the money comes from SARS and i was advised i would get the money on the 26 July 2016 i would get a temporary limit so that i can access the funds. On the 26 July 2016 i go to the branch and i'm told the funds will be available after 11 in the morning spoke to Mamolewle then nothing comes through then i go back to be told by Celine that they can't refund the amount its gone to the Team Mangager and she will do it her name is Tiny then i am told that she is at lunch and will call me back. I go back to the branch today to find out what is happening they tell me they can't refund this amount as it is not a salary. what i don't understand is that from day one when i went to the branch i had told them all the information all arrangements made on the cheque account then i get a rude call from Kgomotso to tell me how they " standard bank advisor gave me incorrect information and now its my problem" so i the client gets inconvenience so they can't do **** this is no bank to work with as they promised to release these funds now they can't i believe there is someone reading this and will do something about such horrible service how do you hire your staff. I am so hurt and disappointed you really don't know how to work with clients how do you say something and then change it and it must be my problem when your staff incomptent.</p> <p> </p>