SA
Sam A
1 reviews | Active since Oct 2023
07 Dec 2023, 08:14
Standard bank
Again, why I even have to give a rating is becoming irritating. I will be closing my account with Standard bank as this is the second time that I have opened a ***** case and it seems to be taking a lifetime to be sorted out. I reported the incident AGAIN a week ago and all I keep getting are SMS's stating that Standard Bank is sorting out the ***** case. In the mean time my card is still a "hot card" because it has not been sorted out and because of this I cannot make online purchases, pay via EFT etc. I have really had enough.
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Replies (2)
Standard Bank's replyOfficial
07 Dec 2023, 08:17Hi Sam
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply07 Dec 2023, 08:17
Official
Hi Sam
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
18 Dec 2023, 17:15Hi Sam
We appreciate you taking our call. We are grateful that you gave us the chance to make your time with us enjoyable. We are delighted we could help, and our staff has reassured us that the issue has been handled to your satisfaction.
We are always available to assist you if you require any additional help.
We appreciate you taking our call. We are grateful that you gave us the chance to make your time with us enjoyable. We are delighted we could help, and our staff has reassured us that the issue has been handled to your satisfaction.
We are always available to assist you if you require any additional help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply18 Dec 2023, 17:15
Official
Hi Sam
We appreciate you taking our call. We are grateful that you gave us the chance to make your time with us enjoyable. We are delighted we could help, and our staff has reassured us that the issue has been handled to your satisfaction.
We are always available to assist you if you require any additional help.
We appreciate you taking our call. We are grateful that you gave us the chance to make your time with us enjoyable. We are delighted we could help, and our staff has reassured us that the issue has been handled to your satisfaction.
We are always available to assist you if you require any additional help.
Kindest regards,
Standard Bank Hello Peter Team