JH
Jada H

1 reviews | Active since Nov 2023

12 Apr 2025, 12:16

Standard Bank causes the end of my business.

My account has been placed on hold in Jan of 2025.I have contacted Standard bank many,many times and every consultant would give me the run around.I have yet to be contacted by an investigator.I have written reviews on hellopeter but to no avail.I have yet to receive a reason for the hold.I have since lost my car insurance as well as my life insurance as I could not pay my premiums as all my money is tied up in my Standard bank account.I am financially responsible for my mother and two younger siblings and I have been struggling to make ends meet as the hold was just placed without any warning or communication.Standard bank has caused me to lose many sales and my business rating has gone down,I don't know how my online business will recover as people cannot make payments and I have lost four months worth of business.Please assist me as this is impacting my entire family and is causing a great deal of stress.

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Replies (3)
Standard Bank
Standard Bank's reply12 Apr 2025, 12:24
Official
Dear Jada

Thank you for coming back to us.

Our team will request an update from our investigating team on this matter and will be in touch with you. 

We truly regret the delay experienced thus far.

We value your continued support and patience. 

Kindest regards
Standard Bank Hello Peter Team 
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JH
Jada H's update23 Apr 2025, 14:25
Reviewer Update
Nothing has been done so far, I’m still waiting for a call from the investigator or even customer service but yet nothing.
Standard Bank
Standard Bank's reply23 Apr 2025, 15:22
Official
Dear Jada

We will follow up with our team and we will be in touch.

Please be on the look out for further feedback.

Kindest regards
Standard Bank Hello Peter Team 
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