Standard bank causes monetary losses due to incompetence.

I registered for online share trading. Requirements are verification of your fica and banking details. After two weeks and several requests my trading account was made active. I deposited funds and traded. I then submitted a web request to withdraw money. I waited and waited, made two web requests for support, to no avail. When phoning the OST call centre, after sometime waiting on the phone, I was told: Sorry we forgot to verif your banking details and that caused the transaction to fail. I received no notification when it failed. I needed the money to make use of a special offer which I had a quote for. The quote has now expired, and I now have to pay R2900 more for the same thing. I can prove it in black and white. The explanation from their backoffice just says sorry , we were a bit busy and that was why the verification was not done.