Standard Bank causes embarrassment and indignity

<p>I went shopping at Woolworths and Spar in my suburb on Saturday, 1 April 2017. My Standard bank card was first declined at Woolworths and I then paid with a card from a different bank. When I tried to pay for my shopping at Spar, both my cards -cheque and savings- were declined. I then discovered that both cards had expired, one in January 2017 and the other in March 2017.</p> <p>In order to pay for my shopping, I then had to drive home to fetch my husband to pay for my shopping. This was very embarassing to say the least.</p> <p>When I shared the experience with my husband, he then recalled that he had eceived a message from Standard Bank indicating that he should collect a cheque card from a local Standard bank branch. When he got there, the bank had no replacement card for him nor any record that he had been sent an sms from Standard Bank.</p> <p>I then realised that Standard Bank had still not resolved the challenge reported to them more than once over the past two years, where they sent sms communications on my account to my husband. This had obviously not been resolved, and obviously was a contravention of the POPI Act and which I intend to take up with the Banking Ombudsman. This means that the sms communication around my replacement card was also sent to my husband.</p> <p> </p> <p>Standard bank clearly do not have a handle on their own electronic systems nor is commited to solving challenges for their clients. I was highly embarrassed and suffered huge indignity in a very public space.</p> <p> </p> <p>A simple apology, if forthcoming will simply not be enough.</p> <p> </p> <p>I am a very dissapointed client.</p>