Standard Bank CASH RETRACT

Good day my name is Philip. A while ago ,on the 29th of sep. 2022 I made a deposit of R670 at a ATM into my own account. The ATM took the money. On the screen it showed CASH RETRACT. I got no slip nor an email. A while after it happened I went to the bank. The lady at the bank told me that it would take 3 to 5 business days to resolve this matter. I got an sms stating that the problem was resolved. Almost 2 weeks after still waiting for my funds I send an sms to standard form asking what's going on because I'm still waiting. Standard Bank rep**** with an email that they will be escalating the matter. I never heard from the bank again. After sending numerous emails asking why I'm not getting my money back. It's been 2 months and I'm still waiting for my funds.