Standard Bank - Cash deposit query

I made a cash deposit of R300 at a Standard Bank Branch ATM at Eyabantu Mall in Zwelitsha on 30 March 2026 at 08h45 Ref ***.

On 01 April 2026 at about 16h30, I received an sms notification that the deposit had been reversed.

On Tuesday, 02 April at about 11h00, I went into the Eyabantu Mall Branch to make an enquiry and lodge a complaint.

To date, I have been to the Butterworth branch of Standard Bank about 3 times to enquire about the progress on my query, and I also went to the Eyabantu Mall Standard Bank branch again on Saturday, 02 May 2026, to check on the progress of the enquiry.

Throughout this entire period I have never received a single call or email from Standard Bank to report on progress about my query.

All the staff members that I have spoken to at both Standard Bank branches have acknowledged that the reversal was caused by their ATM, because if you do a deposit at the ATM, the cash is normally rejected immediately, not 2 days later.

It has been over a month since I lodged the initial query, and still the matter has not been resolved.

I feel the bank is taking too much time to resolve the query and is not giving it the attention it deserves