Standard Bank Case Reference Number***; *** and ***

1. Standard Bank Brooklyn, Pretoria has breached the banking contract. They have refused to take responsibility for an internet transfer which was credited to a wrong beneficiary. 2. On the 22nd June 2021 we effected an internet transfer in favour of our Accountant for services rendered. The transfer was intended to be credited to a business cheque account which is held at First National Bank. The computer generated POP (Proof Of Payment) reflects the correct beneficiary account number. 3. Standard Bank claims that First National Bank credited the funds to the wrong account number and insist that we should instead sort the matter out with First National Bank. 4. We do not have any dealings with First National Bank and are adamant that Standard Bank should take responsibility for losing the funds which were in transit. We assume that they have an inter-bank agreement with FNB to secure transfer of funds. 5. We are adamant that Standard Bank is in breach of the banking contract, as they have unexpressedly promised to guaranteed the money which we deposit with their institution. We are not in breach as we have paid the monthly service fees and as we entered the correct beneficiary details. 6. Standard Bank has reneged on the contract as they lost our money and as they refuse to take responsibility or implement corrective action. 7. Standard Bank has sent us from "pillar to post" since the 232rd of June 2021. We have in the meantime comp**** with their requests and this was in vain. 8. We today lodged a ***** Case with the South African Police Services, Silverton Branch and we intend to take the matter up with the Banking Ombudsman