1 reviews | Active since Jul 2024
Standard Bank ***** case ( different feedback) still no refund and query is closed
On the 4th July 2024, my money was removed from my account. It did not alert me on the phone via sms, and anytime I withdraw R100 or make a purchase of R100 an alert is sent immediately. I quickly went to the branch to enquire. I was advised that Standard Bank system was hacked. I later saw on the news that most accounts were hacked. The consultant from Standard Bank opened a case of ***** for me immediately and was advised that I would be refunded on the 15th of July. On the 15th July I went to the branch,I was advised that they couldn't get hold of the investigator, but I should get my refund on the 17th July. I spoke to Lerato, Manaas,Ontshereletsi. At 14:16 on the 17th, I was advised that Standard Bank attempted to do an automated refund and it bounced back, so they are attempting a manual refund. I quickly went to the branch and the consultant and the manager called ***** department and were advised that the manual refund takes 48hours, which is Friday. Immediately after I left the bank ,I received a call from Lerato who said she is an (Investigator)she told me that I gave someone a card and pin and it was no longer online purchase. I therefore said to her,why their statements are contradictory,one person says its online,she says i gave someone a pin. One person saw on my profile that the bank is trying to do manual refund ,she says I gave someone a pin. I am very disturbed and disappointed. Firstly 2000,2100,1500,980 and charges were taken from my account without alert. How can I transact different amounts if I was buying from one company? So after media warning of ****s in Standard Bank, I am forced to donate my R6637 to Standard Bank? To my shock, I received an SMS saying the query is resolved, how can it be resolved when I still don't have my money? I have a son with a medical issue that needs to be taken care of. Our lives are affected negatively because we had to cancel all specialist appointments due to the inconvenience caused by Standard Bank. Waiting for 7 days was torture, now I am told that I gave out the card in Stellenbosch and the pin after I was told that ****mers hacked the bank. I cannot work hard, save money in a financial institution that will use my money without my consent. Please escalate this matter and refund my money. I have been banking with Standard Bank since 1998. Your escalation procedure for ***** cases is very bad, even team leaders in the ***** department don't bother calling a customer back. One has to call and wait for hours for frontline consultants who will tell you that the matter is escalated. My son is a post-transplant liver patient , and the hacking saga has made us postpone all the appointments with specialists and cannot pay the co-payments
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Mr Jones called me and advised that Lerato (investigator ) would call me. Lerato (investigator) called me and advised that they are escalating to the review department to look into the matter and will call me later today. I explained to Lerato Mokomonde that Standard Bank SOP ( 7 days ) has passed. the ***** case was opened on the 4th, and 15th they tried to do an automated refund and it was reversed. I was told a manual refund needs authorization. Today the 18th of July 12:45 I was told there was a lady in review who would contact me since the matter was escalated to review. Standard Bank has not only affected my finances. Our lives are being put on hold by the institution that I have been loyal to since 1998. I told Lerato that there is no logic that R100 to notify me on SMS but to my shock R2000.2100,1500,980 did not notify me, Another R160 was deducted from my account in the name of issuing a cheque card and I was advised by Manaas that Standard Bank will not deduct when issuing a cheque card. Does this mean, that each time there's 1cent into the account Standard Bank will wipe it all? I need my money to attend to my son's health matters ,to buy food, for transportation
Mr Jones called me and advised that Lerato (investigator ) would call me. Lerato (investigator) called me and advised that they are escalating to the review department to look into the matter and will call me later today. I explained to Lerato Mokomonde that Standard Bank SOP ( 7 days ) has passed. the ***** case was opened on the 4th, and 15th they tried to do an automated refund and it was reversed. I was told a manual refund needs authorization. Today the 18th of July 12:45 I was told there was a lady in review who would contact me since the matter was escalated to review. Standard Bank has not only affected my finances. Our lives are being put on hold by the institution that I have been loyal to since 1998. I told Lerato that there is no logic that R100 to notify me on SMS but to my shock R2000.2100,1500,980 did not notify me, Another R160 was deducted from my account in the name of issuing a cheque card and I was advised by Manaas that Standard Bank will not deduct when issuing a cheque card. Does this mean, that each time there's 1cent into the account Standard Bank will wipe it all? I need my money to attend to my son's health matters ,to buy food, for transportation
Please check the email from Lerato.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
Please check the email from Lerato.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
Our team is still looking into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards, Standard Bank Hello Peter Team***
Our team is still looking into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards, Standard Bank Hello Peter Team***
No one from Standard Bank called me, the time is now 15:54. I called Standard Bank and Spoke to Londiwe Ndlovu ( ***** consultant) she said she would escalate. The whole day I have been holding onto the phone as they promised to call me before 15:30.
No one from Standard Bank called me, the time is now 15:54. I called Standard Bank and Spoke to Londiwe Ndlovu ( ***** consultant) she said she would escalate. The whole day I have been holding onto the phone as they promised to call me before 15:30.
I am very disappointed with standard bank ****, after they told me that my money would be refunded within 7 working days , Manaas is nowhere to be found. After 7 days, on the 17th I was told by Vuyokazi that Standard Bank tried to do automatic refund and the amount was reversed and that they tried to do a manual which takes 48 hours. Ms Xiluva Mabunda and Sharon from Braamfontein Branch advised me that I will receive the money within 48 hours. Today Ms Fadiel Philips called me and told me that I gave out my card and pin to Stellenbosch Company,I asked her, how come the amounts were deducted by R200,2100,1500 until it declined. Is there any logic there She did not have any answer. Standard Bank has no IT , ***** or security system. The same people working inside took my money,I told Ms Fadiel Philips that sms is sent to my phone when an amount as little as R100 is withdrawn or for any purchases. How come R2000,R2100,1500,980, NONE OF THEM notified me on SMS. Standard BANK IS NOT a financial institution but a loan shark
I am very disappointed with standard bank ****, after they told me that my money would be refunded within 7 working days , Manaas is nowhere to be found. After 7 days, on the 17th I was told by Vuyokazi that Standard Bank tried to do automatic refund and the amount was reversed and that they tried to do a manual which takes 48 hours. Ms Xiluva Mabunda and Sharon from Braamfontein Branch advised me that I will receive the money within 48 hours. Today Ms Fadiel Philips called me and told me that I gave out my card and pin to Stellenbosch Company,I asked her, how come the amounts were deducted by R200,2100,1500 until it declined. Is there any logic there She did not have any answer. Standard Bank has no IT , ***** or security system. The same people working inside took my money,I told Ms Fadiel Philips that sms is sent to my phone when an amount as little as R100 is withdrawn or for any purchases. How come R2000,R2100,1500,980, NONE OF THEM notified me on SMS. Standard BANK IS NOT a financial institution but a loan shark
We sincerely apologize for the inconvenience.
Rest assured our team will follow up with the ***** team and provide you with feedback.
Please be on the lookout for further communication.
Kindest regards, Standard Bank Hello Peter Team***
We sincerely apologize for the inconvenience.
Rest assured our team will follow up with the ***** team and provide you with feedback.
Please be on the lookout for further communication.
Kindest regards, Standard Bank Hello Peter Team***
I'm left with a card that is useless whisky someone inside the bank is enjoying my money. The hacking saga at standard bank is true I never thought something like this can happen to me. I'm very angry at the fact that I ran up and down and standard bank gave me false hope by saying that they are trying to do automated refund and again they are trying to manual refund whilst they know very well that it's a ****
I'm left with a card that is useless whisky someone inside the bank is enjoying my money. The hacking saga at standard bank is true I never thought something like this can happen to me. I'm very angry at the fact that I ran up and down and standard bank gave me false hope by saying that they are trying to do automated refund and again they are trying to manual refund whilst they know very well that it's a ****
As per our previous communication our team will review this matter and provide a final outcome.
Please be on the look out for further communication.
Kindest regards, Standard Bank Hello Peter Team***
As per our previous communication our team will review this matter and provide a final outcome.
Please be on the look out for further communication.
Kindest regards, Standard Bank Hello Peter Team***