1 reviews | Active since Dec 2013
Standard Bank - Case Closed not our Problem????
I have many posts with regards to my Standard Bank Credit Card not longing on to the OTP web page. Standard Bank advised it was not their problem and considered the matter closed.
I managed to get the assistance of a well respected IT company. They tried login on to acssb.bankserv.co.za using my credit card. It would not connect using my browser ( chrome) they then tried Firefox and Bing with no success either, They used a different service provider ( not telkom) and they use a different cellphone mast and still no connection.
So end result, although the bank has closed the problem as not being their problem, the fault either lies with the card or acssb.bankserv.co.za who is the service provider contracted to the bank. So Standard Bank how is this matter closed.
If I am wrong I will issue a public apology on HelloPeter plus any other platform but Standard Bank what will you do.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***