Standard Bank ***** case

My Standard Bank account was hacked on the 25th June 2024 all my salary was gone in less than 10 minutes. I went to the bank immediately where they connected with their ***** department telephonically to log a case. I was directed to open a ***** case at the police station and email a case number and affidavit to standard bank ***** department and they will get back to me within 7 days which I did. They called me saying they will not be refunding me, I asked them to send me a written report which is stating the reason why they won’t be refunding my money via email. I need Hello Peter to help me get my money from Standard Bank. Thank you.