LN
Lillian N
1 reviews | Active since Jul 2024
17 Jul 2024, 08:53
Standard bank ***** case
I have a ***** case pending. I was given a case number and told my money would be paid back within 48 hours. I called the bank after 4 days and was put on hold for an hour and 16 minutes. This is totally unacceptable. When i eventually got through, I was told that a note was sent to the team and would not have to phone again as I would be refunded. I have still not received my refund
Helpful (0)
Replies (9)0
Replies (9)
Standard Bank's replyOfficial
17 Jul 2024, 08:58Hi Lillian
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply17 Jul 2024, 08:58
Official
Hi Lillian
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
LN
Lillian N's updateReviewer Update
18 Jul 2024, 07:47I am yet to receive feedback
I have not received my refund or any form of communication. Tis is after I was told the matter is in the "right hands"
Totally unacceptable
I have not received my refund or any form of communication. Tis is after I was told the matter is in the "right hands"
Totally unacceptable
LN
Lillian N's update18 Jul 2024, 07:47
Reviewer Update
I am yet to receive feedback
I have not received my refund or any form of communication. Tis is after I was told the matter is in the "right hands"
Totally unacceptable
I have not received my refund or any form of communication. Tis is after I was told the matter is in the "right hands"
Totally unacceptable
Standard Bank's replyOfficial
18 Jul 2024, 09:47Dear Lillian
We will follow up with our team and we will be in touch.
Apologies for the delay.
Kindest regards,
We will follow up with our team and we will be in touch.
Apologies for the delay.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply18 Jul 2024, 09:47
Official
Dear Lillian
We will follow up with our team and we will be in touch.
Apologies for the delay.
Kindest regards,
We will follow up with our team and we will be in touch.
Apologies for the delay.
Kindest regards,
Standard Bank Hello Peter Team
LN
Lillian N's updateReviewer Update
23 Jul 2024, 08:39as yet nobody has been in touch!!!!!!!!!!
LN
Lillian N's update23 Jul 2024, 08:39
Reviewer Update
as yet nobody has been in touch!!!!!!!!!!
Standard Bank's replyOfficial
23 Jul 2024, 12:15Hi Lillian
Please note that we tried calling you early today but no answer.
Please note that we tried calling you early today but no answer.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply23 Jul 2024, 12:15
Official
Hi Lillian
Please note that we tried calling you early today but no answer.
Please note that we tried calling you early today but no answer.
Kindest regards,
Standard Bank Hello Peter Team
LN
Lillian N's updateReviewer Update
23 Jul 2024, 12:32Try calling now
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Lillian N's update23 Jul 2024, 12:32
Reviewer Update
Try calling now
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Standard Bank's replyOfficial
23 Jul 2024, 13:46Good day Lillian.
Thank you for your response.
We have sent your details to our service team.
Kind regards
Standard Bank Hello Peter Team
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Thank you for your response.
We have sent your details to our service team.
Kind regards
Standard Bank Hello Peter Team
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Standard Bank's reply23 Jul 2024, 13:46
Official
Good day Lillian.
Thank you for your response.
We have sent your details to our service team.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for your response.
We have sent your details to our service team.
Kind regards
Standard Bank Hello Peter Team
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LN
Lillian N's updateReviewer Update
24 Jul 2024, 07:56I am yet to receive a call back
Today when I went into my standard bank account, I see I have received a refund. This refund is for the fees that were taken off my account for the *****ulent case. However--I have not received the actual refund for the money that was ******--only the bank charges.....does anyone at Standard bank actually know what they are doing?
Please call me!
Today when I went into my standard bank account, I see I have received a refund. This refund is for the fees that were taken off my account for the *****ulent case. However--I have not received the actual refund for the money that was ******--only the bank charges.....does anyone at Standard bank actually know what they are doing?
Please call me!
LN
Lillian N's update24 Jul 2024, 07:56
Reviewer Update
I am yet to receive a call back
Today when I went into my standard bank account, I see I have received a refund. This refund is for the fees that were taken off my account for the *****ulent case. However--I have not received the actual refund for the money that was ******--only the bank charges.....does anyone at Standard bank actually know what they are doing?
Please call me!
Today when I went into my standard bank account, I see I have received a refund. This refund is for the fees that were taken off my account for the *****ulent case. However--I have not received the actual refund for the money that was ******--only the bank charges.....does anyone at Standard bank actually know what they are doing?
Please call me!
Standard Bank's replyOfficial
24 Jul 2024, 08:08Hi Lillian
Our team is still looking into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
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Our team is still looking into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jul 2024, 08:08
Official
Hi Lillian
Our team is still looking into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
Our team is still looking into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***