Standard Bank ***** case

Item: Standard Bank
Rating: 1
Author: Sandra K

I reported a ***** case to Standard Bank card department the moment it happened. They cancelled my card and said they will follow up on the ***** case. I phoned them a number of times and mailed them and received no feedback whatsoever. What terrible service - no support!

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

23 Aug 2023, 07:30

Hi Sandra

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards, Standard Bank Hello Peter Team***

Standard Bank's reply23 Aug 2023, 07:30

Official

Standard Bank's replyOfficial

30 Aug 2023, 14:22

Hi Sandra

Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.

Should you need any further assistance, we’re always here to help.

Kindest regards, Standard Bank Hello Peter Team***

Standard Bank's reply30 Aug 2023, 14:22

Official