Standard Bank ***** Case: *** and Complaint: Case Number ***4

This *****ulent transactions were raised on day 1 (10th April 2025) as you had all the information from me as you have authenticated me, and I reported this matter to my private banker which in fact should have override the inflight transactions to be reversed (R41 000)- all this happen within 2 hours and you waste time more than 10 days including all this holidays while this *****ulent activities are realized in their target merchants, this should have been dealt on Day 1 even Day 2, so if more than 500K was lost you would have deliberated this long to find the root cause as well, that's prejudices by financial status. You must listen to the recording of the call on the 10th as I was angry at you guys to do something and reverse these transactions, this is poor SLA and service.

1. Nobody contacted me from Standard Bank throughout than general SMSs, how can duplicate payments go out in less than 15 minutes without any warning (this should be standard) - to me that suggests weak controls you have. 2. The OTP resides in your system, if the *****ster sent the payment instruction to you through other means, and you return the OTP "from non-compliant sites which shouldn't have happened, that means the security of clients is forever compromised

The conclusion is unsatisfactory as I won’t allow a closure of the case.