Standard Bank ***** case.

I got ****med via online purchase but the funds did not go through because it was waiting authorisation. I called the bank and they blocked the card, gave me the ***** case number and told me that I will receive a new card in 3 to 5 days. I waited 3 weeks for a card until I went inside the branch were they had to make another card for me on cost. I then followed up on the ***** case which was now taking too long all I was getting was an sms telling me that they are still investigating. After the follow up I got an sms telling me that the investigation is completed and no further outcome was given to me. I sent a quiry asking for more information and whether I'm going to get my money back or not, or is the account now safe or I'm up to loosing more money I didn't even authorise. I'm still waiting for the response from the bank.