Standard Bank ***** Case

Horrible experience with Standard Bank! My account was hacked and money was ****** from my account. Reported the matter and a ***** case was opened till the today Standard Bank has not reclaimed my money. It’s been 10 days and I still have not received feedback from the investigation. Calling them is a waste of time, because you will wait on the line for hours! I’ve been with Standard Bank for more than 10 years and I even recommended them to friends. What’s the point of banking if money gets ****** from the bank? Isn’t our money insured in cases like this? How can people just access your money without your consent and authorisation? I’m so disappointed!