MM
Mzwakhile M

1 reviews | Active since Sept 2015

14 Nov 2016, 12:47

Standard bank carelessness *****.

<p>someone used my id number, my name and surname to open an account at standard bank. They didnt do verification when the person opened an account now the account is in areas, then they call me. They say the checque account is in arears. </p> <p> </p> <p>I used to hear people say standard bank is careless, now i know. I have never had an account with standard bank and i will never. </p> <p> </p> <p>I went to Standard bank to find out. It took an hour to get through to ***** line. They don't have sence of emergency. </p> <p> </p> <p>Ill never use standard bank. Everyone be careful. </p>

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Replies (5)
MM
Mzwakhile M's update14 Nov 2016, 12:59
Reviewer Update

Standard bank santon city said i should go to home affairs they only give me an email not a letter. I had to go back to the bank and wasited another hour

Standard Bank
Standard Bank's reply14 Nov 2016, 15:34
Official
Good day Mzwakhile Thank you for your posting. Please note that further details have been requested from you via email in order for us to address your concerns. We await your response. Best regards Complaint Resolution Centre *** *** (fax) ***
Standard Bank
Standard Bank's reply15 Nov 2016, 13:30
Official
Good day Mzwakhile Thank you for your posting and allowing us an opportunity to investigate your complaint. This matter was allocated to a resolution specialist who will contact you to resolve your complaint. Kind regards Complaint Resolution Centre *** *** (fax) ***
MM
Mzwakhile M's update21 Nov 2016, 16:42
Reviewer Update

This has not been sorted yet. Standard Bank is sooo slow with no sense of emergency.

They not helping at all.

MM
Mzwakhile M's update29 Nov 2016, 12:05
Reviewer Update

I reported ***** 2 weeks back and nothing is done yet, they are just quiet.