AJ
Anton J
1 reviews | Active since Sept 2009
09 Jun 2021, 10:16
Standard bank cards/sales poor service
I have made an online application for a credit card . Standard bank phoned me a day after and completed the application again telephonically. I submitted the document they require already on the 1st day. On Monday 07/06/21 i logged a call requiring feedback on my application. They will escalate the problem and come back to me is what they said. I logged a call yesterday again.., no response.. Not even a sms, dead quiet.. Is this the kind of service standard bank is offering or is it a isolated case.. Its just extremely poor service
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Replies (3)
Standard Bank's replyOfficial
09 Jun 2021, 15:41Dear Anton
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
**********
********** (fax)
***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
**********
********** (fax)
***********
Standard Bank's reply09 Jun 2021, 15:41
Official
Dear Anton
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
**********
********** (fax)
***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
**********
********** (fax)
***********
AJ
Anton J's updateReviewer Update
10 Jun 2021, 10:21Still up to 10:20 the following day and nobody has contacted me? Are you really that serious
AJ
Anton J's update10 Jun 2021, 10:21
Reviewer Update
Still up to 10:20 the following day and nobody has contacted me? Are you really that serious
AJ
Anton J's updateReviewer Update
11 Jun 2021, 08:45Still no feedback!!!
AJ
Anton J's update11 Jun 2021, 08:45
Reviewer Update
Still no feedback!!!