KR
Koos R

1 reviews | Active since Jun 2009

23 Mar 2015, 22:45

Standard Bank cards do not work

It is more than a week now that my Standard Bank Credit, Debit or Garage Cards do not work. I can draw money from an ATM but the cards do not work at point of sale. Tonight was the last straw. I have put nearly eight hundred rand worth of diesel in my car but I could not pay for it. The ATM at the garage was out of order so I could not draw cash either. What an absolute humiliating predicament. Last week I had to leave a full trolley of goods behind in the shop because the Standard Bank Cards did not work and that after spending more than an hour to collect the goods. I am a so called Prestige Client and phoned the special number a week ago for help. I received useless lip service and nothing else. Standard Bank, I really had enough of your bad service!!!

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Replies (1)
Standard Bank
Standard Bank's reply25 Mar 2015, 12:15
Official
Hello Land Rover,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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