RA
Riyadh A
1 reviews | Active since Mar 2017
21 May 2025, 16:56
STANDARD BANK CARD REPLACEMENT
I had to block my card last Saturday due to a *****ulent sms, I was advised my card would be delivered in 5 working days, my bank app is blocked off and I can't seem to get any answers as to when my card will be delivered, standard bank please let me know as we are close to month end, some communication would be great.
Helpful (0)
Replies (9)0
Replies (9)
Standard Bank's replyOfficial
21 May 2025, 17:01Good day Riyadh,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply21 May 2025, 17:01
Official
Good day Riyadh,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
22 May 2025, 15:20Good day Riyadh,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's reply22 May 2025, 15:20
Official
Good day Riyadh,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
RA
Riyadh A's updateReviewer Update
22 May 2025, 15:21Standard Bank contacted me and resolved my issue, and I thank the team for streamlining and resolving my complaint so fast and treating it with the urgency required.
RA
Riyadh A's update22 May 2025, 15:21
Reviewer Update
Standard Bank contacted me and resolved my issue, and I thank the team for streamlining and resolving my complaint so fast and treating it with the urgency required.
Standard Bank's replyOfficial
22 May 2025, 15:33Good day Riyadh,
You are welcome.
Looking forward to servicing you in the future.
Warm regards
Standard Bank Hello Peter Team
***
You are welcome.
Looking forward to servicing you in the future.
Warm regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 May 2025, 15:33
Official
Good day Riyadh,
You are welcome.
Looking forward to servicing you in the future.
Warm regards
Standard Bank Hello Peter Team
***
You are welcome.
Looking forward to servicing you in the future.
Warm regards
Standard Bank Hello Peter Team
***
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Riyadh A's updateReviewer Update
23 May 2025, 14:36Hi Standard bank the courier promised to deliver before 12 today and hasn't, is there a chance you can check for me why?
RA
Riyadh A's update23 May 2025, 14:36
Reviewer Update
Hi Standard bank the courier promised to deliver before 12 today and hasn't, is there a chance you can check for me why?
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Riyadh A's updateReviewer Update
23 May 2025, 17:39Hi, on my dashboard since i blocked my previous card last week it shows " something went wrong" in red and a reload above it, it does not reload and I have even tried deleting the app and re installing its but it's doesn't come right. I think this could of been done by the ***** department.
RA
Riyadh A's update23 May 2025, 17:39
Reviewer Update
Hi, on my dashboard since i blocked my previous card last week it shows " something went wrong" in red and a reload above it, it does not reload and I have even tried deleting the app and re installing its but it's doesn't come right. I think this could of been done by the ***** department.
RA
Riyadh A's updateReviewer Update
23 May 2025, 19:23Ok to be clear I cannot transact, everything is blocked aside from me being able to view my home loan, both credit and cheque cards are not available.
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Riyadh A's update23 May 2025, 19:23
Reviewer Update
Ok to be clear I cannot transact, everything is blocked aside from me being able to view my home loan, both credit and cheque cards are not available.
RA
Riyadh A's updateReviewer Update
23 May 2025, 22:03So I logged onto standard bank internet banking instead of the banking app, it shows my dashboard is blocked. When they blocked my previous card they blocked my whole dashboard on my internet banking. I don't understand why did they know block the card only and why leave it unresolved.
RA
Riyadh A's update23 May 2025, 22:03
Reviewer Update
So I logged onto standard bank internet banking instead of the banking app, it shows my dashboard is blocked. When they blocked my previous card they blocked my whole dashboard on my internet banking. I don't understand why did they know block the card only and why leave it unresolved.
Standard Bank's replyOfficial
24 May 2025, 08:16We understand how important this matter is to you and want to assure you that it is being treated as a priority.
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible.
We truly appreciate your patience during this time.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible.
We truly appreciate your patience during this time.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 May 2025, 08:16
Official
We understand how important this matter is to you and want to assure you that it is being treated as a priority.
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible.
We truly appreciate your patience during this time.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible.
We truly appreciate your patience during this time.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***