Standard Bank Card Renewal - very poor service

I have received my renewed standard bank titanium credit card and have used it. Today while attempting payment details on account I got message that my card needs to be 3D activated. Several calls to standard bank cards. Was told I have to proceed to bank to deal with “block” . I am an aged retired pensioner and it is a mission to go branch. I hold prestige bank account. Held on phone for over 30 minutes. Not transferred to correct department. Never heard of 3D. Please can someone from standard bank card Titanium help. Shocking service