Standard Bank Card *****

Around 3 or 4 January 2022, I received a call from Standard Bank ***** Division informing me of suspicious truncations in my account. Indeed, there were ********** transactions in the account. They immediately stopped my cheque card and stopped further transactions from taking place. A ***** case was opened and I was told someone from the bank was going to call within 7 days. Till today no one has called and money hasn't been returned to my account. There's noone giving me update on the investigation, and I still do not have a bank card. I have made a number of calls, and I get the same story that the matter is being investigated. But noone gives me an update on the investigation. Yesterday I received an sms saying my claim is on hold due to lack of information, I must call ***. When I call that number I'm put on hold for a very long time, only listening to recorded messages. I feel that I am not valued by this bank, and they are not taking me seriously as their client.