MC
Murray C
1 reviews | Active since Dec 2013
01 Jul 2020, 15:31
Standard Bank Card Division , totally useless and cant understand why my credit card wont work for online purchases.
After over a month of not being able to use my Standard Bank Credit Card as it does not connect to their web page for the OTP they, the complaints section, have decided to hand the problem over to their IT section.
I have phoned Standard Bank over 10 times each time waiting hours for them to answer and then answering their security questions, had numerous emails with them, also with all the security questions and still they cant solve the problem.
At this time when with the Covid 19 problems and want to shop on line Standard Bank just cant solve the problem.
Also the reply to negative reviews on HelloPeter are just to make customers think they are replying but dont actually resolve the problem.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
01 Jul 2020, 16:20Dear Murray
We refer to your previous review and would like to inform you an email has been sent to requesting details.
Kind regards
Complaint Resolution Centre
We refer to your previous review and would like to inform you an email has been sent to requesting details.
Kind regards
Complaint Resolution Centre
Standard Bank's reply01 Jul 2020, 16:20
Official
Dear Murray
We refer to your previous review and would like to inform you an email has been sent to requesting details.
Kind regards
Complaint Resolution Centre
We refer to your previous review and would like to inform you an email has been sent to requesting details.
Kind regards
Complaint Resolution Centre
MC
Murray C's updateReviewer Update
01 Jul 2020, 17:12Exactly how does the response from Standard Bank assist me. After over a month my credit card still does not work and only now has the matter been referred to their IT department and now my email has been sent requesting details. Really great customer service Standard Bank, your service is really good!!! I wish
MC
Murray C's update01 Jul 2020, 17:12
Reviewer Update
Exactly how does the response from Standard Bank assist me. After over a month my credit card still does not work and only now has the matter been referred to their IT department and now my email has been sent requesting details. Really great customer service Standard Bank, your service is really good!!! I wish
Standard Bank's replyOfficial
08 Jul 2020, 14:08Dear Murray
We refer to your previous review, and would like to inform you the matter is still being attended too.
Kind regards
Complaint Resolution Centre
**********
********** (fax)
***********
We refer to your previous review, and would like to inform you the matter is still being attended too.
Kind regards
Complaint Resolution Centre
**********
********** (fax)
***********
Standard Bank's reply08 Jul 2020, 14:08
Official
Dear Murray
We refer to your previous review, and would like to inform you the matter is still being attended too.
Kind regards
Complaint Resolution Centre
**********
********** (fax)
***********
We refer to your previous review, and would like to inform you the matter is still being attended too.
Kind regards
Complaint Resolution Centre
**********
********** (fax)
***********
MC
Murray C's updateReviewer Update
08 Jul 2020, 17:04I have been on the phone with Xavier and Jessie in the Transact Department. Jessie was extremely helpful when I spoke to her on Friday 3 July. I tried to do a transaction with Jessie on the phone and there was no sign of any connection on her side. She then suggested that I clear my browsing history which I did but still no not able to connect for the OTP. Jessie then said that she would hand the matter over to the IT Department who would get back to me within 24 to 48 hours. This has way passed but still no communication from Standard Bank. I must give Jessie 10 out of 10 for all her effort and i only wish that the rest of Standard Bank would try as hard as Jessie to resolve problems.
My card is a Gold Credit Card and Jessie said that she had this problem before. My card is new only issues in Jan 20 and although I have used it at till points I dont think that it has ever worked for an OTP. I now that my present problem dates back to 7 May and still not resolved.
My problem now is that I want to renew my Wild Card with San Parks and I can only do this on line with an OTP. Besides this I am 72 and ally dont like going out unless I have to. During a crises like Covid 19 one really needs a Credit Card that works. I dont do or do I want to do Internet banking. I just want my Credit Card to work as it should and as I pay for. But as usual Standard Bank just dont care.
My card is a Gold Credit Card and Jessie said that she had this problem before. My card is new only issues in Jan 20 and although I have used it at till points I dont think that it has ever worked for an OTP. I now that my present problem dates back to 7 May and still not resolved.
My problem now is that I want to renew my Wild Card with San Parks and I can only do this on line with an OTP. Besides this I am 72 and ally dont like going out unless I have to. During a crises like Covid 19 one really needs a Credit Card that works. I dont do or do I want to do Internet banking. I just want my Credit Card to work as it should and as I pay for. But as usual Standard Bank just dont care.
MC
Murray C's update08 Jul 2020, 17:04
Reviewer Update
I have been on the phone with Xavier and Jessie in the Transact Department. Jessie was extremely helpful when I spoke to her on Friday 3 July. I tried to do a transaction with Jessie on the phone and there was no sign of any connection on her side. She then suggested that I clear my browsing history which I did but still no not able to connect for the OTP. Jessie then said that she would hand the matter over to the IT Department who would get back to me within 24 to 48 hours. This has way passed but still no communication from Standard Bank. I must give Jessie 10 out of 10 for all her effort and i only wish that the rest of Standard Bank would try as hard as Jessie to resolve problems.
My card is a Gold Credit Card and Jessie said that she had this problem before. My card is new only issues in Jan 20 and although I have used it at till points I dont think that it has ever worked for an OTP. I now that my present problem dates back to 7 May and still not resolved.
My problem now is that I want to renew my Wild Card with San Parks and I can only do this on line with an OTP. Besides this I am 72 and ally dont like going out unless I have to. During a crises like Covid 19 one really needs a Credit Card that works. I dont do or do I want to do Internet banking. I just want my Credit Card to work as it should and as I pay for. But as usual Standard Bank just dont care.
My card is a Gold Credit Card and Jessie said that she had this problem before. My card is new only issues in Jan 20 and although I have used it at till points I dont think that it has ever worked for an OTP. I now that my present problem dates back to 7 May and still not resolved.
My problem now is that I want to renew my Wild Card with San Parks and I can only do this on line with an OTP. Besides this I am 72 and ally dont like going out unless I have to. During a crises like Covid 19 one really needs a Credit Card that works. I dont do or do I want to do Internet banking. I just want my Credit Card to work as it should and as I pay for. But as usual Standard Bank just dont care.