GP
Grant P
1 reviews | Active since Oct 2013
20 Feb 2025, 16:38
Standard Bank Card division. Total lack of service or response.
Went into Standard Bank Walmer Park in early January to finally close this card after numerous requests. After the agent phoned their card division I was told that I had to pay an amount outstanding which I did, do have been under the impression that this card was settled. I have now just received an sms that I owe over R2000. How can this possible be as I do not even have this card or have access to the account. This is ridiculous!!!! I will not pay another cent.
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
20 Feb 2025, 16:41Dear Grant
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Feb 2025, 16:41
Official
Dear Grant
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
GP
Grant P's updateReviewer Update
03 Mar 2025, 08:40I have had no response to date. My bank account was debited by Standard bank gor a card payment even though I have spent no money on this card. I just want this card cancelled as I have been requesting for about a year now.
GP
Grant P's update03 Mar 2025, 08:40
Reviewer Update
I have had no response to date. My bank account was debited by Standard bank gor a card payment even though I have spent no money on this card. I just want this card cancelled as I have been requesting for about a year now.
Standard Bank's replyOfficial
03 Mar 2025, 12:56The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible.
We appreciate your patience.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Mar 2025, 12:56
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible.
We appreciate your patience.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
GP
Grant P's updateReviewer Update
10 Mar 2025, 12:33Still no reply!!! I am going out of the country for 3 months on 17 March. I need an answer and this card sorted out and cancelled ASAP. This is shocking.
GP
Grant P's update10 Mar 2025, 12:33
Reviewer Update
Still no reply!!! I am going out of the country for 3 months on 17 March. I need an answer and this card sorted out and cancelled ASAP. This is shocking.
Standard Bank's replyOfficial
11 Mar 2025, 07:21Dear Grant
Our team will look into this matter.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team will look into this matter.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Mar 2025, 07:21
Official
Dear Grant
Our team will look into this matter.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team will look into this matter.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
GP
Grant P's updateReviewer Update
12 Mar 2025, 13:56I keep getting told that "we will look into this matter" but getting nowhere. This has been goingnon gor months. I am leaving SA on Monday and if not sorted out, we'll then tough luck. I in any case cannot be held responsible for this account. The ***** case, I cannot believe, is still not finalized. This is my FINAL request for assistance.
GP
Grant P's update12 Mar 2025, 13:56
Reviewer Update
I keep getting told that "we will look into this matter" but getting nowhere. This has been goingnon gor months. I am leaving SA on Monday and if not sorted out, we'll then tough luck. I in any case cannot be held responsible for this account. The ***** case, I cannot believe, is still not finalized. This is my FINAL request for assistance.
Standard Bank's replyOfficial
13 Mar 2025, 09:59Dear Grant
We sincerely apologize for the delay.
We will follow up with our team and we will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay.
We will follow up with our team and we will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Mar 2025, 09:59
Official
Dear Grant
We sincerely apologize for the delay.
We will follow up with our team and we will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay.
We will follow up with our team and we will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***