STANDARD BANK CARD DIVISION (TITANIUM CARD) NOT CLOSING ACCOUNT AS REQUESTED ON MORE THAN ON OCCASION (13 MONTHS)

Opened and iStore account (which is financed through STANDARD BANK CARD DIVISION). Huge mistake on my part in retrospect.

Purchase made Sept 2018, settled and requested the account to be closed on the 19th of JUNE 2019. Clearly not done!

On request to yet again close the account 13 months later, I now get a response from an Account Management Consultant|Risk Shared services |Credit Rehabilitation and Recoveries stating that I am OVERDUE by R25.00 and must urgently pay the sum and provide a ridiculous amount of information proving who I am (of course I was not at all comfortable providing my ID number at this point!)

I have paid the R25.00 - sent proof of payment today and this has wasted an incredible amount of my time providing everything short of a blood test or death certificate to close and account - simple request. Waiting for anyone to answer my call probably cost more than my last payment and the R25.00 combined.

What is of great concern is that as a professional banking client at another bank, incompetence on Standard Bank's (TITANIUM CARD - whoo****) I have no idea whether my credit rating is now compromised!!!

ALL I WANT IN A VOICE RECORDING AGAIN AND ANOTHER REFERENCE NUMBER TO ENSURE THIS IS DONE - EMAIL IS NOT GOOD ENOUGH!