Standard Bank Card Division has entirely lost the plot!

<p>In October 2016 my Gold Card expired and I collected a new one from the branch. A few weeks later, while trying to pay for shopping, the cashier pointed out that I had a cheque card and not a credit card. I went into the branch and they said they would order a new one. A few weeks back I tried calling the card division call centre - 4 calls of more than 10 minutes each - clearly everyone too busy to and no answer. I eventually got through early evening after waiting for more than 5 minutes to be told by the agent that changes had been made to certain Standard Bank processes in December and the call centre was struggling to keep pace. Did someone forget to adequately resouce the call centre ahead of the changes?</p> <p>Bottom line - the agent said my card would be ready in 5 to 7 working days. I went in on day 8 expecting my card to be ready at the Northcliff branch. No trace of it. The consultant said she would call card division and let me know where it is. No call!</p> <p>On my way out of the branch that day, I said to the manager that I was experiencing the worst service from card division and he said the branch was taking strain with all the issues arising from the mess at card division!</p> <p>Today - 3 working days after calling in at the branch, I called the call centre. I waited around 8 minutes for the call to be picked up. The consultant took forever to trace the card request and eventually came back to say that the system indicated that I had requested a Diners Club or American Express card - can't remember which. This, she said, is what was causing issues on the system and why the card had not been delivered. She said she would request a Gold card and that it should be at the branch in 10 working days.</p> <p>Clearly things are not good at card division if they constantly get things wrong like this! I'm not impressed with this poor level of service and the fact that the call centre and branch staff are also indicating issues with card division is a poor indictment on Standard Bank management.</p> <p>I think its time to vote with my feet!</p> <p> </p>