LR
Lance R
1 reviews | Active since Nov 2022
04 Dec 2023, 11:47
Standard Bank Card Division *******
I paid an amount of R304 000 for the balance of a motor vehicle’s costs in Mbabane, Eswatini (Swaziland). I used my Standard Bank (South Africa) credit card which had a balance of R320 000. This means that it was a debit card transaction utilising my credit card. Standard Bank charged me a fee for the transaction of R8379,36. I only have one word for this transaction and that is “******ion”. I could have paid the sum of money via a transfer via Internet Banking (current account), but I chose to use the credit card due to the ease of use. I am unable to understand or ever accept this complete ripoff!!
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
04 Dec 2023, 11:55Good day Lance
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Dec 2023, 11:55
Official
Good day Lance
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
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Lance R's updateReviewer Update
04 Dec 2023, 12:04I expect an amicable outcome to this ridiculous situation!
LR
Lance R's update04 Dec 2023, 12:04
Reviewer Update
I expect an amicable outcome to this ridiculous situation!
Standard Bank's replyOfficial
04 Dec 2023, 12:11Good day Lance
Thank you for reaching out to us.
The matter is currently being treated as a priority.
We will revert with feedback as soon as a conclusion has been reached.
We value and appreciate your patience and understanding.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for reaching out to us.
The matter is currently being treated as a priority.
We will revert with feedback as soon as a conclusion has been reached.
We value and appreciate your patience and understanding.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Dec 2023, 12:11
Official
Good day Lance
Thank you for reaching out to us.
The matter is currently being treated as a priority.
We will revert with feedback as soon as a conclusion has been reached.
We value and appreciate your patience and understanding.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for reaching out to us.
The matter is currently being treated as a priority.
We will revert with feedback as soon as a conclusion has been reached.
We value and appreciate your patience and understanding.
Kind Regards
Standard Bank Hello Peter Team
***
LR
Lance R's updateReviewer Update
07 Dec 2023, 12:21I'm happy to report that the issue I had with Standard Bank Card Division has been amicably resolved, and the full value of the charges (R8379,36) have been refunded to me.
Initially it was a battle, but after thorough discussion, and Standard Bank's full investigation, the matter was fully resolved.
It would be remiss of me not to mention the efforts of Gorden Bila, who really went out of his way to ensure that my issues was heard properly, and he showed that he genuinely has the interests of his customers at heart. I sincerely hope Standard Bank are appreciative of his competent skills in manageing their most important asset..........THEIR CUSTOMERS!!
Well done & thank you, Gorden Bila!!
Initially it was a battle, but after thorough discussion, and Standard Bank's full investigation, the matter was fully resolved.
It would be remiss of me not to mention the efforts of Gorden Bila, who really went out of his way to ensure that my issues was heard properly, and he showed that he genuinely has the interests of his customers at heart. I sincerely hope Standard Bank are appreciative of his competent skills in manageing their most important asset..........THEIR CUSTOMERS!!
Well done & thank you, Gorden Bila!!
LR
Lance R's update07 Dec 2023, 12:21
Reviewer Update
I'm happy to report that the issue I had with Standard Bank Card Division has been amicably resolved, and the full value of the charges (R8379,36) have been refunded to me.
Initially it was a battle, but after thorough discussion, and Standard Bank's full investigation, the matter was fully resolved.
It would be remiss of me not to mention the efforts of Gorden Bila, who really went out of his way to ensure that my issues was heard properly, and he showed that he genuinely has the interests of his customers at heart. I sincerely hope Standard Bank are appreciative of his competent skills in manageing their most important asset..........THEIR CUSTOMERS!!
Well done & thank you, Gorden Bila!!
Initially it was a battle, but after thorough discussion, and Standard Bank's full investigation, the matter was fully resolved.
It would be remiss of me not to mention the efforts of Gorden Bila, who really went out of his way to ensure that my issues was heard properly, and he showed that he genuinely has the interests of his customers at heart. I sincerely hope Standard Bank are appreciative of his competent skills in manageing their most important asset..........THEIR CUSTOMERS!!
Well done & thank you, Gorden Bila!!
Standard Bank's replyOfficial
07 Dec 2023, 12:35Good day Lance
We appreciate your compliment and good rating!
We have sent this feedback to the relevant department and have no doubt that your kind words will make Gorden’s day.
Kindest regards
Standard Bank Social Media Team
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We appreciate your compliment and good rating!
We have sent this feedback to the relevant department and have no doubt that your kind words will make Gorden’s day.
Kindest regards
Standard Bank Social Media Team
***
Standard Bank's reply07 Dec 2023, 12:35
Official
Good day Lance
We appreciate your compliment and good rating!
We have sent this feedback to the relevant department and have no doubt that your kind words will make Gorden’s day.
Kindest regards
Standard Bank Social Media Team
***
We appreciate your compliment and good rating!
We have sent this feedback to the relevant department and have no doubt that your kind words will make Gorden’s day.
Kindest regards
Standard Bank Social Media Team
***