Standard Bank Card Division

I received an SMS from the bank's anti-***** department stating there's a ********** activity that almost happened on my account, I received a call from the bank and I was asked if I knew about the transaction which I wasn't even aware of. The bank had already blocked my card and was advised a new card has been ordered and should be ready within 5-7 business days, this morning I called the bank asking if I can access my funds but the consultant advised me that I will have to go inside a branch to get a temporary card at a fee of R147. I am not happy with the fact that I have to pay to get a temporary card, how does the bank come to my assistance when I need it? Do we as consumers have to always pay and not receive anything from the bank? I am not happy at all