Standard Bank Card Division

Dear Hello Peter. Trust this mail find you well. I do not want to write a review but instead a complaint. Just a bit of feedback. I was retrenched in 2020. Only in 2021 I realised I could claim the retrenchment benefit on my credit card which I did. The insurance paid out an amount of just over R8000 directly into my card. Thank God I started working again in July 2021. I then wanted to activate my card again after many calls and misinformation. One person even said I had to start over and open a new card account. As I said, after many calls only in October I spoke to a very nice young man. He explained for the first time how the process works. I then wanted to increase my limit after hearing I could not access the funds that was paid over by the insurance. So, since October after everything was approved, I am battling to get my card sorted. I had to send 3 month payslips and a letter of employment. I have been following up every week even every other day. It cost me over R30 each time on my cell phone. Still no joy.... The person that is working on my query apparently are battling to get confirmation of employment.... really, two weeks! Last Friday I phoned again. ..still no answer. This is unacceptable. I am even ashamed to say I am part of the Standard Bank group. Maybe this complaint will wake up somebody. I have all the dates of my calls and emails. Kind regards, Anita Ludik