Standard Bank Card Division change of address poor service demonstration

<p>Hi,</p> <p>After I tried to change my address at Standard Bank Card Division for more than 7 times in the last 2 years I finally got it done by a not so friendly Standard Bank employee to do same on 15 January 2016. After numerous visits to Standard Bank in Centurion they always found a reason not to effect the change of address. I must say the reception person at Standard Bank are very friendly and good. I cannot say same for the rest of the team that varied from reserved to cold. It seem as they do us a favour to help us.</p> <p>Now after all this effort and your reserved unfriendly staff I must now get this statements until may 2016 that are still reflecting the old address.</p> <p>Is it possible to communicate to me how this is possible that a competent Standard Bank employee whom was not friendly did the change of address but it does not get done!!!!!!!!!!!!!!!!!</p> <p>Lucky for me I demanded a proof that this Change of Address was done – attached for your easy reference. The person was too scared to sign the proof but a bank stamp was affixed hopefully this will suffice.</p> <p>Please be so kind to communicate your intentions regarding this matter soonest.</p> <p>Needless to say Standard Bank refuse to rectify my address or communicate to me regarding this matter. Their telephones service refer me back to their branch that did not do their job in the first place. </p>