WA
Willem A
1 reviews | Active since Nov 2023
15 Aug 2025, 14:27
Standard Bank Card Division cannot do subtraction sums anymore !
Since July I have difficulty in reconciling my card expenses with my internet statement downloads - a few cents difference up and down almost daily. The download statement has subtraction errors if I add them manually and they seem to disappear after a day or two. Standard Bank Card Division says internet and App statements are not accurate and I should wait for the monthly email statements !
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
15 Aug 2025, 14:33Dear Willem,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Aug 2025, 14:33
Official
Dear Willem,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
WA
Willem A's updateReviewer Update
18 Aug 2025, 11:35The issue has not been resolved - only promises that they will investigate.
WA
Willem A's update18 Aug 2025, 11:35
Reviewer Update
The issue has not been resolved - only promises that they will investigate.
WA
Willem A's updateReviewer Update
18 Aug 2025, 11:42I have been struggling since 11 July and my statements still have errors
WA
Willem A's update18 Aug 2025, 11:42
Reviewer Update
I have been struggling since 11 July and my statements still have errors
Standard Bank's replyOfficial
18 Aug 2025, 12:22Good day Willem,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Aug 2025, 12:22
Official
Good day Willem,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***