BR
Brenda R
1 reviews | Active since Mar 2009
16 Nov 2021, 15:14
Standard Bank Card Division - A Shame!
Card Division: Debit card stopped.... not by me! Not ******. Not lost. I have the card in my possession. The bank cannot get to the bottom of this and left me 'hanging' on my phone for an hour! I was then promised they'll return my call with a reason as to what the problem might be.... I had to buy R200 airtime, which was all spent 'hanging on' with Standard Bank ***** Dept. I'm also unable to transfer or make payments from my cheque account, linked to the said debit card!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
16 Nov 2021, 15:57Dear Brenda R
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Standard Bank's reply16 Nov 2021, 15:57
Official
Dear Brenda R
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
17 Nov 2021, 15:32Dear Brenda R
Thank you for posting your comments.
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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***
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply17 Nov 2021, 15:32
Official
Dear Brenda R
Thank you for posting your comments.
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Kind regards
Complaint Resolution Centre
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