HO
Hannes O
1 reviews | Active since Oct 2018
24 Oct 2018, 13:29
Standard Bank Card Division a joke
Apparently I have had a Standard Bank Credit Card for the past 10 years (I thought it was closed 7 years ago). Never used (blance nil for the past 7 years) and the Limit have been increased to R38,000 without any affordability assessment, NCA quotation or signed agreement.
Lady called me out of the blue 4 weeks ago stating I owe them R25. Later on they also confirmed the R25 will be written off and account closed. (note the limit is R38,000 and the balance R0.
Ambrose Thomas today phoned me and threatened to list me on ITC and get a judgement against me if I dont pay them the R50.
You guys are truly ridiculous.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
25 Oct 2018, 10:25Dear Hannes Otto
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply25 Oct 2018, 10:25
Official
Dear Hannes Otto
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's replyOfficial
26 Oct 2018, 11:44Dear Hannes Otto
Thank you once again for your posting.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for your posting.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply26 Oct 2018, 11:44
Official
Dear Hannes Otto
Thank you once again for your posting.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for your posting.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
HO
Hannes O's updateReviewer Update
26 Oct 2018, 13:31Thank youfor resolving the matter I am very happy with the outcome
HO
Hannes O's update26 Oct 2018, 13:31
Reviewer Update
Thank youfor resolving the matter I am very happy with the outcome