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Stanley Naudé

1 reviews | Active since Jul 2017

16 Sept 2019, 16:43

Standard bank Card division

Standard bank Card division - Service request no: ***!

The left hand does not know what the right hand is doing and NO ONE seems to be able or capable of sorting it out!!!!!!!!!!!!!!! Standard Bank closed my personal C/Card (Without notifying me) because I did not use the card for a period of time. Now 3 months later they are telling me I am owing them money, which they say they will reverse as it is a mistake on their side. I am still receiving twice weekly calls that I owe them money and the amount is going up and up!! I can see eventually my credit rating will be affected by their incompetence!!! And the managers are never available when one wants to talk to them.

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Replies (1)
Standard Bank
Standard Bank's reply18 Sept 2019, 09:59
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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