tK
tony K

1 reviews | Active since Jul 2013

29 Nov 2018, 18:33

Standard bank card department don't do simple and basic thing

I have corporate card ****** and app**** replacement. They delivered 4 days after but when I go branch to collect, name of card was wrong . Mr.Fana ( who is one of client service at Fourways crossing ) said he will sort it out and I went back. Couple of days later I received sms for collection and I found out samething happened again. Mr.Fana gave me an apology and said this is not acceptable and he will escalate that was two weeks ago and I still don't have corporate card with my company name.

This is more than ridiculous

0
Replies (1)
Standard Bank
Standard Bank's reply30 Nov 2018, 08:44
Official
Dear  Tony
 
Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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