Standard bank card delivery NIGHTMARE.

This is the second time I am writing about the unbelievable poor service by standard bank and their courier contractor. I called and ordered a new card on the 17th of April. Standard bank offers a next day delivery option for R450. I agreed to that insane fee because I need my card desperately. It is now nearly two weeks and I haven't heard from the courier company. I had to find out who they use as couriers and called them directly. They could not find the card on their system. Apparently standard bank did not give them delivery instructions, so they say. Because during lockdown cards are being delivered to home address. I pay my money into my card and use my card to pay for all the bills. I need my card TODAY. Friday is another public holiday so it can be delayed until next Monday, which is outrageous.

I spoke to no fewer than 4 standard bank agents from the call centre regarding this. Yesterday they contacted the courier company again on my behalf and they said they found the card and that I should get a call from the couriers yesterday. I did not receive any calls. I need access to my own money. How bizarre is this situation.

The original standard bank employee who didn't supply the courier with my details needs to be disciplined. A small issue like this has caused me 2 weeks delay. Every single other card of mine came except for standard banks. And you cannot do anything without the card.

I expect to receive a call today to provide me with feedback on this disaster. I need this sorted out today. I will go to the courier company myself if needs be. Just sort my issue out. You'll have disgusting service levels. I'll never recommend this bank to my worst enemy. The fees are outrageous but the service doesn't match up with the bank charges.