Standard Bank Card Authorisation Department not helpfull at all

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You said: Please word this strongly " Dear Peter

I am not happy with Standard Bank Card Authorisation Department. There is a hold in my account put by AVIS on the 6th of January 2025 for R24,275.22. On Monday the 24th of January, Standard Bank Card Authorisation Department was called by Nedbank (bank for Avis) to confirm if there is an outstanding card authorisation in my account for the 6th of January and they said there is nothing. What kind of customer service is that because i can still see the R24,275.22 still reflecting in my account as outstanding card authorisation. AVIS has told me that there is nothing they can do because Standard Bank Card Authorisation Department are saying they cannot see the amount from their side. I need my money back, how can money be held from a client for almost two months, we need to consider the time value of money. I want my money back, Standard Bank Card Authorisation Department please confirm this amount on the 6th of January 2025 of R24275.22

On another note i would like to commend my personal bank Lydia Mokone and Pheladi Letsoalo in their sterling efforts to get this matter resolved. They have been very helpful

Regards Timothy ChatGPT said: Here’s a stronger and more assertive version of your email:

Subject: Urgent: Unacceptable Delay in Card Authorisation Hold

Dear Peter,

I am extremely dissatisfied with the Standard Bank Card Authorisation Department’s handling of my account. On 6th January 2025, AVIS placed a hold of R24,275.22 on my account. On Monday, 24th January, Nedbank (the bank for AVIS) contacted Standard Bank’s Card Authorisation Department to confirm whether this amount was still pending. Shockingly, Standard Bank responded that no such authorisation existed.

This level of service is completely unacceptable. The R24,275.22 still reflects as an outstanding authorisation in my account, yet AVIS has stated they cannot reverse it because Standard Bank claims they do not see the amount from their side. How is it possible that my funds have been held hostage for nearly two months with no resolution? This is a blatant disregard for the financial rights of your clients, and the time value of money must be considered.

I demand an immediate resolution. Standard Bank Card Authorisation Department must confirm and release the amount from the 6th of January 2025. This delay is unjustifiable, and I expect urgent action.

On a separate note, I want to commend Lydia Mokone and Pheladi Letsoalo for their outstanding efforts in trying to resolve this matter. They have been exceptionally helpful.

I expect a prompt response and a resolution without any further delays.

Regards, Timothy