Standard bank card application

firstly thank you standard bank for what u are offering at the moment, but i must say The branch in Eersteriver are beyond customer service friendly today as a first standard bank client opening an account i was waiting for almost 30 - 40 minutes for a consultant to assist me or guide me where i must be, after while the consultant assist me with the necessary documents i must have to open an account but the consultant went to take a smoke break bear in mind that there was only one consultant at the customer service enquiries desk which is utterly unprofessional, I suggest the branch manager should take ownership of her employees and also Hire more young adults to assist customers properly, I tried to open a Mymo bank account but the app are suggesting i must go to a bank as an error occur arriving at the bank and no one was able to assist me can someone please address this matter

hope to hear from u soon